Terms of service

Welcome to PNW Laser Studio, a family-owned engraving business based in Washington. These Terms explain how we handle website purchases, custom designs, engraving approvals, and order concerns.

By placing an order after being presented with these Terms, you agree to the terms applicable to that order.

1. Orders and Custom Projects

Please provide accurate contact information, shipping details, personalization instructions, and artwork when ordering. Custom and bulk projects may require a written quote. Your accepted quote will describe the products, quantities, pricing, and any additional project requirements. Any changes to these Terms for a particular project must be expressly agreed to in writing. We may decline requests involving unsuitable materials, unlawful content, suspected infringement, or work we cannot reasonably complete. If we cannot fulfill a paid order, we will notify you and refund the unfulfilled portion.

2. Pricing and Payment

Prices are stated in U.S. dollars. Applicable taxes, shipping charges, and any rush production fee are shown at checkout before you pay.

Orders and accepted quotes are paid in full at checkout, before production begins.

Additional design work or revisions beyond the proof process will be quoted for your approval before we charge for them.

If a pricing or listing error affects your order, we will contact you before proceeding. You may accept the corrected terms or cancel for a refund of the affected items.

3. Artwork and Personalization

You are responsible for providing the correct wording, spelling, names, dates, images, and instructions.

By submitting artwork, you confirm that you own it or have permission to authorize its reproduction. This includes any necessary permission to use photographs, logos, trademarks, and other protected material.

You retain your rights to your submitted content. You give us permission to use, resize, prepare, and share it with service providers only as reasonably needed to produce and fulfill your order. Submitting artwork does not give us permission to use it in advertising. We will ask for your permission before sharing identifiable customer artwork or personalized projects in our gallery, on social media, or in other promotion.

4. Proof Approval

For orders requiring a proof, production begins after you approve the proof.

Please review the proof carefully, including:

• Spelling, punctuation, names, and dates
• Artwork, orientation, and placement
• Selected product, material, and quantity
• Any dimensions or measurements shown

Approval authorizes us to produce the design shown. Changes requested afterward may affect the price and production schedule.

Digital proofs show the intended design and placement. They do not precisely reproduce the appearance of engraving on a physical material.

Customer-approved wording or design choices are not production errors. We remain responsible for producing the order according to the approved specifications.

5. Materials and Finished Appearance

Natural materials such as wood, slate, leather, and stone vary in grain, texture, color, and edge shape. These differences can affect the appearance of engraving.

Engraving contrast and detail also vary with material, coating, and artwork quality. Unless specifically agreed otherwise, laser engraving does not reproduce printed colors or guarantee an exact screen-color match.

Reasonable variations consistent with the product description are expected. This does not excuse damage, defects, or a material departure from the approved order.

6. Production and Shipping

Production and shipping estimates are provided at checkout, in your order emails, or in your accepted quote. Production time and carrier transit time are separate. Missing information or delayed proof approval may affect scheduling. We will let you know about any resulting changes to your order.

If we cannot ship within the promised period, we will notify you, provide a revised estimate when available, and give you the option to accept the delay or cancel for a prompt refund.

Please provide a complete delivery address and contact us promptly about corrections. Any additional shipping charges resulting from an address change or reshipment will be discussed with you before being charged.

If an order is lost, damaged, or marked delivered but cannot be located, contact us so we can investigate and help resolve the issue. Using a carrier does not remove any responsibility we have under applicable law.

7. Changes and Cancellations

Contact us as soon as possible to request a change or cancellation. Orders can generally be canceled before production begins. Once materials have been personalized or production has started, change-of-mind cancellations and changes are generally unavailable.

These restrictions do not override cancellation or refund rights required by law, including rights concerning shipping delays.

8. Returns, Defects, and Order Errors

Personalized products are made specifically for you and are final sale once you approve the proof. They cannot be returned or exchanged because of a change of mind.

If your order arrives damaged, has a defect, or differs from the approved specifications, contact us promptly with your order number, a description of the issue, and photos when reasonably available. Keep the packaging if it may help document shipping damage.

We will review the issue and provide an appropriate correction, replacement, refund, or other remedy consistent with applicable law. We will cover reasonable return shipping when the return results from our error or a defective product.

Returns of non-personalized items are covered by our Returns and Refunds policy.

Nothing in this policy limits rights or warranties that cannot legally be excluded.

9. Customer-Supplied Items

We accept customer-supplied items only by prior agreement. Suitability depends on the item's composition, coating, condition, and construction.

Please disclose known materials, treatments, existing damage, and manufacturer restrictions. We may decline items with unknown composition or an unacceptable risk of damage. Before accepting a customer-supplied item, we will agree in writing on the work, any testing, and how potential damage or replacement concerns will be handled. We do not assume your consent to a blanket waiver of responsibility.

10. Product Use and Care Use products for their intended purposes and follow any supplied care instructions. Unless expressly identified for such use, products should not be treated as toys, safety equipment, or components for safety-critical applications. We will communicate any specific care limitations relevant to the product you purchase.

11. Website Content and Privacy

Our logo, original website content, and original designs are owned by us or used with permission. Purchasing a physical product does not transfer ownership of those intellectual property rights.

Personal information is handled as described in our Privacy Policy.

12. Consumer Rights and Disputes

Nothing in these Terms excludes or limits a warranty, remedy, or other consumer right that cannot lawfully be excluded or limited.

If an issue arises, please contact us first so we have an opportunity to resolve it. This request does not prevent you from using any legal remedy available to you.

Washington law governs these Terms, except where applicable law requires otherwise. Mandatory consumer protections applicable to your purchase remain in effect.

13. Updates and Contact

We may update these Terms for future orders. The version presented and accepted when you place an order applies to that order unless we mutually agree otherwise.

Questions? E-Mail us pnwlaserstudio@gmail.com.