Returns and refunds

We want you to love what we make. Here's how returns and refunds work.

-Personalized items

Anything made with your name, text, or artwork is made just for you and is final sale once you approve the proof. Personalized items can't be returned or exchanged because of a change of mind.

-Damage, defects, and our mistakes

If your order arrives damaged, has a defect, or doesn't match the proof you approved, contact us within 7 days of delivery with your order number, a short description of the problem, and photos when you can. Please keep the packaging; it can help with a shipping claim.

We'll make it right with a replacement, a remake, or a refund. If we need the item back, we'll cover the return shipping.

-Non-personalized items

Items without personalization can be returned within 30 days of delivery if they are:

• unused and in their original condition
• in their original packaging

To start a return, contact us with your order number before sending anything back, and we'll tell you where to ship it. Return shipping is paid by you unless the return is because of our mistake or a defect. Original shipping charges are not refunded unless the return is because of our mistake.

-Refunds

Once we receive and check the returned item, we refund it to your original payment method. Refunds can take 5–10 business days to appear on your statement.

-Cancellations

You can cancel an order before production begins by contacting us as soon as possible. Once personalization or production has started, orders can't be canceled for a change of mind. See our Terms of service for details.